Important Notice: COVID-19
Notice: COVID-19 has now been classified a global pandemic and we acknowledge that our clients are the backbone supporting the community during this unique time.We realise that practices resources are stretched, so please be assured that providing the highest levels of support during this time is our priority.We have expanded capacity in the support area to cope with increased demand and are doing our utmost to resolve your support queries quickly.
Medtech Customer Support
Existing Customers
To search through how-to articles and log and manage your requests refer to our customer portal.
Customer Support
Medtech aims to provide a comprehensive range of support because we realise that your needs may change.
So, how can we help you today?
Frequently Asked Questions
If you have a question then someone else has probably already asked it.
Furthering Education
Improve your understanding with Medtech Master or by attending an upcoming event
Downloads
Find the latest version of your patient management system here.
Contact Us
Couldn’t find what you were looking for?
Don’t hesitate to send us a message with your specific request and one of our team will respond within 24 hours.
Standard Support Hours
Monday to Friday 8:00am to 5:00pm
Email: support@medtechglobal.com
Phone: +64 9 358 1123 or 0800 263 3832
Fax: 0800 633 832
Remote Customer Support
TeamViewer Version 10, Join Go to Meeting
After Hours Support
Monday to Friday 5:00pm to 9:00pm
Phone: 021 990 627
Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.