Medtech Customer Support

Medtech Customer Support

Existing Customers

To search through how-to articles and log and manage your requests refer to our customer portal.

Insight Customer Portal

Customer Support

Medtech aims to provide a comprehensive range of support because we realise that your needs may change.

So, how can we help you today?

Frequently Asked Questions

If you have a question then someone else has probably already asked it.

Furthering Education

Improve your understanding with Medtech Master or by attending an upcoming event


Find the latest version of your patient management system here.

Contact Us

Couldn’t find what you were looking for?

Don’t hesitate to send us a message with your specific request and one of our team will respond within 24 hours.


Standard Support Hours

Monday to Friday 8:00am to 5:00pm
Phone: +64 9 358 1123 or 0800 263 3832
 0800 633 832

Remote Customer Support
TeamViewer Version 10, Join Go to Meeting

After Hours Support

Monday to Friday 5:00pm to 9:00pm

Phone: 021 990 627

Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.


Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.