August 6, 2021

Important Notice: COVID-19

Notice: COVID-19 has now been classified a global pandemic and we acknowledge that our clients are the backbone supporting the community during this unique time.We realise that practices resources are stretched, so please be assured that providing the highest levels of support during this time is our priority.We have expanded capacity in the support area to cope with increased demand and are doing our utmost to resolve your support queries quickly.

3rd Party

Frequently Asked Questions

3rd Party FAQs



Why should I implement Medtech eSchedule in my practice?

With eSchedule activated in your Medtech Practice Management System (PMS) you can:

  • finalise your invoice claims more than once a day if needed
  • determine whether ACC has received you invoice claims via a live response message.  If not, eSchedule will tell you which line has the error for you to fix and resubmit back to ACC
  • filter the View Claims screen by the Income and Service Provider list

The improved functionality will also make it easier to:

  • view your online remittance advice on the same day that you receive a direct credit in your bank account
  • track and monitor the progress of your invoices and claims that have been submitted to ACC
  • check online ACC claim and injury status information for your patient

Does the ACC invoicing process change within the Medtech PMS?

The way you create your invoices in Medtech does not change. You still process and finalise your claims the way you do now. The only change is the way the finalised claims are grouped and displayed and the way you send them to ACC. This will all be demonstrated during your training by the ACC eBusiness Team.

We use an IT company that deals with all of our Medtech upgrades. Who will liaise with our IT company if required?

You will need to give ACC the contact details of your IT support company and ACC will work with the IT Company and Medtech to apply the eSchedule upgrade.

Is there anything I need to do to prepare for eSchedule?

Your hardware and software environment should be compliant with Medtech’s latest System Requirement Specifications published on the Medtech website (

You must be using the latest version of Medtech32, which is Version 22.0 Build 4960 onwards. ACC will work directly with you, your IT Company and Medtech to get everything ready for the eSchedule upgrade. ACC will work out a time with you to fully train you on using the new upgrade. The only things you must do, is:

  • ensure all your ACC claims are finalised and sent before the upgrade is applied.
  • if you have an existing Digital Certificate, ensure that you have it on hand
  • if you haven’t got a Digital Certificate, ensure that you have applied for and received it

If I change to eSchedule, can I go back to the Healthlink method?

No. Once you upgrade to eSchedule this is a permanent change and you cannot use the Healthlink submission method anymore. However, the eSchedule process is vastly improved, and we are confident you won’t want to go back!

Will ACC still contact me if my invoices fail?

ACC won’t need to. The biggest advantage of eSchedule is that you receive a live response message when you send your invoice. So if your invoice is rejected, you will know straight away so that you can fix and resubmit your invoice claim.

How do I know which line has the error that needs fixing?

One of the benefits of eSchedule is that the invoice lines and the patient details will be reflected in the Medtech PMS.

Do my ACC Provider IDs need to change?

No. There will be no change to the ID you currently use.

If you want to reduce the number of invoices you send and remittance advices you receive for each of the providers in your practice, ACC will work with you to find out what you prefer.

Will there be any changes to how I send ACC45 injury claims?

No. This process does not change.

What do I do when my digital certificate expires?

You will need to install your renewed digital certificate in your Medtech settings. The ACC eBusiness Team will happily support you with this if you need help.

Can I include ACC Purchase Orders or additional comments on claims?

Yes. On the old system, any invoice annotations you made did not appear in the ACC system. Now, if you need to include more information (e.g. a purchase order number for a medical report) you can annotate your invoice in the F9 screen, and when you submit it we will see it here at ACC.

I am thinking of upgrading our system to Medtech Evolution. Will the eSchedule feature be available?

Yes.  If you need any further details please contact Medtech.

Is there any change to how I use our ACC Provider IDs?

Please talk to an ACC eBusiness Analyst about the options that would best suit how your practice operates.

How do I reconcile my payments?

Depending on how you structure your ACC IDs with your invoicing will determine what eSchedule functionality will best help with this task. ACC and Medtech will work together to further streamline the reconciliation process over time.