July 8, 2020

Important Notice: COVID-19

Notice: COVID-19 has now been classified a global pandemic and we acknowledge that our clients are the backbone supporting the community during this unique time.We realise that practices resources are stretched, so please be assured that providing the highest levels of support during this time is our priority.We have expanded capacity in the support area to cope with increased demand and are doing our utmost to resolve your support queries quickly.
Medtech Customer Support

Medtech Customer Support

Existing Customers

To search through how-to articles and log and manage your requests refer to our customer portal.

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Standard Support Hours

Monday to Friday 8am to 5:00pm
Email: support@medtechglobal.com
Phone: +64 9 358 1123 or 0800 263 3832 |  Fax: 0800 633 832

Remote Customer Support
TeamViewer

After Hours Support

Monday to Friday 5:00pm to 9:00pm

Phone: 021 990 627

Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues and when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.