Medtech Customer Support
Existing Customers
To search through how-to articles and log and manage your requests refer to our customer portal.
Standard Support Hours
Monday to Friday 8am to 5:00pm
Email: support@medtechglobal.com
Phone: +64 9 358 1123 or 0800 263 3832 | Fax: 0800 633 832
Remote Customer Support
TeamViewer
After Hours Support
Monday to Friday 5:00pm to 9:00pm
Phone: 021 990 627
Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues and when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.