Medtech Partner Programme FAQs

Medtech requires all healthcare services and third-party applications connected to your Medtech PMS to join our Medtech Partner Programme to ensure data security, data integrity and the reliable performance of our PMS. Partners are governed by a Code of Conduct and all connections to our Medtech PMS require practice consent. Medtech Partners are listed on the Our Partners page. To find out about joining our Medtech Partner Programme, just contact our team

Our ALEX® API makes it simple and cost effective for vendors to develop applications that can interact securely with our Medtech PMS such as patient portals, telehealth or kiosks. The ALEX® API is unique to Medtech and is built on FHIR® (Fast Healthcare Interoperability Resources) to ensure all connections to your PMS are built to international interoperability standards and utilise best-of-breed data security monitoring and access. Data can only be accessed or extracted from your site for a required and permitted healthcare event, and only with your practice consent. All partners are required to provide proof of regular testing and security monitoring regimes to ensure the security of your data.

Our Technology Partners provide the platforms, environments, and expertise on which we build our software and deliver our solutions.

Our Certified Partners provide services or connections to our business, or to our customers, by a method vetted, tested and approved by Medtech.

Medtech cannot ensure data security or privacy if your practice has applications or services connected to your Medtech PMS from vendors or third parties who are not part of the Medtech Partner Programme. All Medtech Partners are listed on the Our Partners page. If your vendor is not listed, just contact our team to find out

At Medtech it is our vision is to enable a truly connected primary care ecosystem by fostering innovation through partnerships. We welcome new partnerships, to find out how to join our Medtech Partner Programme, just contact our team

In accordance with the Health Information Privacy Code 2020, any access to your patient data must be authorised by your practice. Medtech cannot ensure our PMS data security or privacy if your practice has applications or services connected to your Medtech PMS from vendors or third parties who are not part of the Medtech Partner Programme. Practices are first required to sign an informed consent agreement with each third party connecting to their PMS. Each of these third parties will then be vetted by Medtech and your practice consent agreement will be included in our Medtech Partner agreement with each third party. All Medtech Partners are listed on the Our Partners page. If your vendor is not listed, just contact our team to find out

The ALEX® API provides a secure connection for services and applications like patient portals, telehealth or kiosks to exchange information with your PMS. Without ALEX® third parties can only connect to your PMS by making their own read/write requests directly to the Medtech PMS database. There are no approved security standards or appropriate safeguards for this connection, and your informed consent may not have been requested. This connection unnecessarily exposes your (vulnerable) patient, staff and financial data to inadvertent sharing or extraction. It also slows down the operation of your PMS and when Medtech releases an update, these connections can break and it is difficult to identify the source of the issue in order to fix it. With ALEX® data can only be accessed or extracted from your site for a required and permitted healthcare event, and only with your practice consent. 

ALEX® leaves vendors free to concentrate on designing innovative applications and services for primary care because they no longer have to create and maintain a connection to your PMS. If you have any questions about our Medtech Partners or your practice consent, just contact our team

We have partnered with Microsoft New Zealand and HL7 New Zealand to build ALEX® to international standards for the secure exchange, integration, sharing, and retrieval of electronic health information. FHIR® (Fast Healthcare Interoperability Resources) is a next generation standards framework created by HL7 International. FHIR® solves real-world clinical and administrative problems and has many applications including cloud communications, EHR-based data sharing and server communication. HL7 New Zealand is one of the Expert Groups providing leadership to the Ministry of Health and they have a memorandum of understanding with the Health Information Standards Organisation (HISO)