Medtech Artia® FAQs

At Medtech our experienced teams take care of you every step of the way. From data migration to implementation and training, we get your organisation up and running and provide ongoing support with our dedicated Support Team.

Medtech Artia® is a Practice Management System that gives you the familiarity you know and love, with a host of features and benefits no other product can offer. Whether you’re ready to migrate from Medtech Evolution or looking for the right PMS solution for your health care organisation, Medtech Artia® gives you choice. To learn more about what Medtech Artia® can do for your organisation see our Medtech Artia® Product Page 

You can migrate to Artia® with minimal disruption from Medtech Evolution or any PMS with a recognised database*. Medtech will conduct a site audit, present you with a proposal and quote, on signing of a contract with Medtech Global our Implementation and Training Teams will take you through a trial migration to Go-live and support your practice for your first two weeks. Note: If your practice is using a cloud-based PMS, your data will be stored differently to a recognised database structure and your data migration will need to be assessed on a case-by-case basis. Contact our team to find out about migrating to Artia® salesau@medtechglobal.com

If your practice is migrating from Medtech Evolution or from any other PMS with a recognised database* all data is migrated. This includes patient interactions, appointment history, enrolment history, long-term medications (and more importantly, whether the prescriptions have been filled), claiming history and financial history are all migrated. *Note: If your practice is using a cloud-based PMS, your data will be stored differently to a recognised database structure and your data migration will need to be assessed on a case-by-case basis. Contact our team to find out about migrating to Artia® salesau@medtechglobal.com

Experience the performance and stability of the Medtech Artia® Cloud hosting environment and enjoy the benefits of increased security, backup and disaster recovery, always-on 4G fail-over and the time-saving benefits of automatic software updates and scalability. Cloud technology is cutting-edge and designed for interoperability. When you join the Artia® Cloud, you join a digital ecosystem that offers a choice of the latest digital applications and services to save time, cut your practice costs and improve patient care.

When you move to Artia®, your practice will be fully supported through the onboarding process from a collaborative planning workshop right through to Go-live. We offer onsite training, and our training and implementation teams will continue to be your primary contact for two weeks following implementation. After the two weeks, if your team needs a refresher or you would like to train new staff in the future, please contact out Training Team trainingau@medtechglobal.com

When you move to Artia®, your practice will be fully supported through the onboarding process from a collaborative planning workshop right through to “go live”.  Our Training and Implementation teams will continue to be your primary contact for two weeks following implementation. After two weeks, there is a formal process to hand your practice over to our Support Team for ongoing support. All Medtech practices have ongoing support from our dedicated Support Team supportau@medtechglobal.com