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The information set out in this website by Medtech Global Limited (“Medtech”) is intended to provide users with general information about products and services provided by Medtech and its group companies (including Medtech Limited and Medtech Healthcare Pty Limited) (“Medtech Group”), and in relation to other matters that they may find to be of interest.
While every effort has been made to offer current and accurate information, errors can occur. Medtech does not warrant that this website, various services provided through this website and any information, software or other material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components. Furthermore, this site may contain reference to certain laws and regulations. Laws and regulations will change over time and should be interpreted only in light of particular circumstances. Information provided on this website is provided “as is”, with no guarantees of completeness, accuracy or timeliness and without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. Medtech expressly excludes all liability, to the extent permitted by the law, for any loss or damage that may arise directly or indirectly from or in connection with this website.
The information presented on this website should not be construed as professional advice. You should consult with professional advisors familiar with your particular factual situation for advice concerning specific matters before making any decision.
Certain links may be provided on this website, which will lead to websites maintained by individuals or organisations over which Medtech has no control. Medtech makes no representations and provides no warranties regarding the accuracy or any other aspect of the information located on such websites.
The responsibility for any opinions, advice, statements, or other information contained in any articles or texts posted or transmitted on this website resides solely with the author and may not necessarily reflect opinions and policies of Medtech itself.
1. Our Privacy Commitment
Medtech Healthcare Pty Ltd ACN 095 303 781 and its related companies (Medtech, we, us, our) are committed to being open and transparent about how we manage your personal information.
Our Privacy Policy aims to communicate, in the clearest way possible, how we treat your personal information. We encourage you to read this Privacy Policy carefully. It will help you make informed decisions about sharing your personal information with us.
At Medtech, we have a few fundamental principles:
2. Privacy Policy
This Privacy Policy sets out how we comply with our privacy obligations to those persons with rights under the Privacy Act 1988 (Australia), including those whose personal information is received through our website and Insight (customer portal).
We are bound by the requirements of those laws, which regulate how we may collect, store, use and disclose your personal information. Those laws also specify other requirements, such as how individuals may access, correct and delete information held about them.
When we say “personal information” we mean information or an opinion about an identifiable individual, or in individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form: for example, your name, email, address, telephone number, work experience, qualifications and so on. When we say “sensitive information” we mean: (a) personal information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, membership of a professional or trade association or trade union, sexual orientation or practices, criminal record; or (b) health or genetic information.
When you use our services or otherwise provide your personal information to us, we will – if necessary – seek your consent to our collection, storage, use and disclosure of your personal information (including any sensitive information you provide) in accordance with this Privacy Policy and any other consents/disclosure statements we make available to you at the time.
3. Changes to this Privacy Policy
We may amend the terms of this Privacy Policy from time to time and will notify you of any changes by posting an updated version on our website or by sending you a notice via email. It is your responsibility to keep your email address current.
4. WHAT INFORMATION DO WE COLLECT?
Information you provide to us directly: Our usual practice is to collect personal information directly from you, when you complete any form, including online forms, register to use our services, provide any other information in connection with your use of our services, or otherwise interact with us, for example as a professional contact or as a job applicant. A few examples include:
Information we get from third parties: We collect or obtain personal information from authorised third parties (e.g. administrators of our services, medical practice managers or any parties we engage to assist us with functions such as mail-outs or to assist us to provide our services).
Information we collect automatically: We may collect personal information about you automatically when you visit our websites or use our services, like your IP address and device type. Some of this information may be collected using cookies and similar tracking technologies.
Information we create in the performance of the services: We may also create or obtain personal information, such as evaluative records about your interactions with us. Evaluative information may be confidential to us.
You can always choose not to provide your personal information to us, but it may mean that, if you are a customer, we will be unable to provide you with our services and if you are dealing with us in another capacity, we will be unable to do what we were intended to do.
5. HOW IS YOUR PERSONAL INFORMATION HANDLED?
Where we collect personal information (including sensitive information), we will only handle it:
Where we collect your personal information so that we can provide you with services we may use the personal information we have collected from you for purposes related to the services including:
Your personal information (including sensitive information) will be collected, stored, used and disclosed in the ways described above and in any other ways that you authorise.
6. IN WHAT VERY LIMITED CIRCUMSTANCES MIGHT WE DISCLOSE YOUR PERSONAL INFORMATION?
Your personal information will not be sold, traded rented or otherwise provided to others without your consent.
We will only disclose your personal information outside Medtech and its related companies if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Privacy Policy, including the provision of services, or a related purpose (or a directly related purpose in the case of sensitive information). This may include, for example, disclosure of personal information to:
We will not otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
7. INTERNATIONAL DATA TRANSFERS
We do not presently disclose personal information to overseas recipients. If at any time in the future it appears likely that we will do so:
8. STORAGE AND SECURITY
We are committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.
Medtech implements and maintains security measures that are designed to provide reasonable protection against the loss, interference or misuse of your personal information and to prevent unauthorised access, modification or disclosure of that information. These steps include technical and organisational measures.
9. WHAT ABOUT LINKS TO OTHER WEBSITES?
Our website may contain links to other websites that are not under our control. These other websites may use cookies. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies.
We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.
10. EMAIL, TEXT AND TELEPHONE COMMUNICATIONS
We are committed to full compliance with the Spam Act 2003 (Australia).
By subscribing to emails and/or text communications, or otherwise providing your consent to receiving emails and/or texts (as the case may be), you agree that we may send you emails and/or texts which promote and market our products and services, or the products and services of others, from time to time.
Where required, we will ensure we have your express consent before sending you such messages, unless your consent can reasonably be inferred from conduct and the business and other relationships you have with us. And you will always be able to unsubscribe from our email communications and/or text communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email or text received or by emailing hq@medtechglobal.com.
Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable or, where there is a mandatory period within which the law says that you need to be removed, within that mandatory period.
11. HOW YOU CAN ACCESS OR CORRECT YOUR PERSONAL INFORMATION
It is your responsibility to ensure that the personal information you provide is accurate, complete and up-to-date.
You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, or ask us to restrict or cease processing your personal information or even delete your personal information, by setting out your request in writing and sending it to us at hq@medtechglobal.com.
We will review your request as soon as reasonably practicable to comply with our legal obligations. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
12. RETENTION
The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements such as money laundering and financial reporting legislation).
We’ll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our internal retention policies and practices. Following that period, we’ll make sure it’s deleted or de-identified. Otherwise, as a general rule, we only keep your personal information for as long as we require it for the purposes of providing you with our services or other purpose for which we collected the information in the first place.
13. NOTIFIABLE DATA BREACH SCHEME
If there is a loss, or unauthorised access to, or disclosure of, your personal information that is likely to result in serious harm to you. We will investigate and notify you and the Office of the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act 1988.
14. PRIVACY OFFICER
We take your concerns seriously. If you have any concerns about privacy or the use or collection of your personal information by Medtech please contact our Privacy Officer at:
Level 7, Kings Club, 80 Dorcas Street, Melbourne, Victoria, 3006
We will respond as quickly as possible and handle all complaints in a way that is fair and consistent. In general, we will manage the complaint process by finding out your concerns and grievances about our handling of your personal information, engaging with you about ways in which we can remedy the situation and (if applicable) putting an action plan in place to resolve your complaint and improve our personal information handling procedures.
However, if you remain dissatisfied, you can make a formal complaint with Office of the Australian Information Commissioner.
This represents our Privacy Policy as at 01/06/2025.