{"id":3211,"date":"2023-06-15T11:52:51","date_gmt":"2023-06-14T23:52:51","guid":{"rendered":"https:\/\/medtechglobal.com\/nz\/?page_id=3211"},"modified":"2025-05-28T09:03:30","modified_gmt":"2025-05-27T21:03:30","slug":"patient-medeor-faq","status":"publish","type":"page","link":"https:\/\/medtechglobal.com\/nz\/patient-medeor-faq\/","title":{"rendered":"Patient Medeor Faq"},"content":{"rendered":"\t\t
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Medeor\u00ae FAQs for Patients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Medtech Medeor\u00ae<\/a> Pay by Link is a simple, secure and convenient way to pay your doctor for any invoice right from your device. You don\u2019t need to create an account or download any apps. Your doctor will simply send you a secure payment link by email or text.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Medeor\u00ae Pay by Link (PBL) FAQs<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Medeor\u00ae Pay by Link work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Whether you come to see your doctor in person, book a phone appointment or order a repeat prescription your doctor will simply email or text you a link to your personalised \u201cOutstanding Invoices\u201d payment webpage and you can pay it all straight away from your device.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will my doctor send me a payment link?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You doctor will send you a link by text or email, depending on the preference you have asked for. When the link opens your personalised \u201cOutstanding Invoices\u201d payments webpage, your doctor\u2019s logo and practice address details will be at the top of the page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know the payment link is from my doctor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you receive a Medeor\u00ae payment link by email from your doctor you can check the email address that the link has been sent from. The link will be sent from your doctor\u2019s practice email address and the link in the email will have \u201chttps:\/\/paybylink.medeor.co.nz\u201d at the front of the link. If you receive a link by text, it will also have \u201chttps:\/\/paybylink.medeor.co.nz\u201d at the front of the link. When the link opens your personalised \u201cOutstanding Invoices\u201d payment webpage your doctor\u2019s logo and practice address details will be at the top of the page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Medeor\u00ae Pay by Link uses industry standard security to ensure all payments are securely transacted. This includes the encryption of the card capture process (see the lock symbol and https:\/\/ reference in the website URL of your payment link). In addition, Medeor\u00ae is independently audited for compliance with the Payment Card Industry Data Security Standard (PCI DSS).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I pay using the link?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click on the link your doctor sends you by email or text, and all your \u201cOutstanding Invoices\u201d are presented on one personalised webpage. If you have more than once invoice awaiting payment, your most recent invoice will appear last and the full amount owing on all invoices will be displayed at the bottom. You can choose to pay all amounts you owe or enter the amount you can pay today against each of the invoices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay by EFTPOS card or bank transfer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Medeor\u00ae Pay by Link accepts payments from Visa and Mastercard debit and credit cards only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. If you are the family account holder with your doctor\u2019s practice, or you are a carer or guardian for wh\u0101nau linked to your account \u2013 then you will be able to pay for all invoices for all wh\u0101nau from one payment webpage. Talk to your medical centre about account holder settings and how they can work for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. On your personalised \u201cOutstanding Invoices\u201d payment webpage, tick the box to receive an email receipt before submitting your payment. By default this box will be ticked and the account holder\u2019s email will be displayed here. You can change the email address or untick if you don\u2019t want a receipt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The link your doctor has sent to you will work for 21 days. During the 21 days you can click on it again and choose to pay more towards your invoices. After 21 days, if you haven\u2019t paid, or you\u2019d like to make another payment ask your doctor to send you a new link.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to sign up for a Medeor\u00ae account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Your doctor will simply send you a link by email or text and it will open your personalised, secure payment \u201cOutstanding Invoices\u201d webpage and you can pay from any device.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to download an app to pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Your \u201cOutstanding Invoices\u201d are presented to you in a personalised, secure payment webpage when you click on the link.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be charged a fee to Pay by Link?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your medical centre may choose to charge a surcharge for online payment. Where this happens, these charges will be clearly stated during the payment process, prior to payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I can\u2019t pay all my invoices?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On your personalised \u201cOutstanding Invoices\u201d payment webpage you\u2019ll see all the invoices you still need to pay, or the amounts still owing on the invoices you\u2019ve partly paid. You can choose to pay all amounts you owe or simply enter the amount you can pay today against each of the invoices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tStill have a question about Medeor\u00ae Pay by Link?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Send the Medeor\u00a0team an email<\/a>, we\u2019d be happy to help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Medeor\u00ae Point of Sale (POS) FAQs<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay with a Digital Wallet or Buy-Now-Pay-Later (e.g. Apple Pay, Android Pay, AfterPay) card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, as long as those Digital Wallets are Visa or Mastercard cards (most of which are), then they are accepted.\u00a0 Card Types that are not Visa or Mastercard will not be accepted and will show as “CARD TYPE NOT SUPPORTED\u201d, and another method of payment must be used.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I don't have an EFTPOS, VISA or Mastercard, how can I pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Medeor terminals and Pay by Link capabilities only accept EFTPOS, Visa and Mastercard card types.\u00a0 If you do not have access to these card types, then you will need to engage with the practice to orangise another method of payment (e.g. Cash, Bank Transfer).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay off old invoices through a Medeor\u00ae terminal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. \u00a0Please ask the reception at your practice to include other invoices that you owe (or anyone under your Master Account, e.g. your children) in your payment.\u00a0 This is easily managed through Evolution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Medeor\u00ae FAQs for Patients Medtech Medeor\u00ae Pay by Link is a simple, secure and convenient way to pay your doctor for any invoice right from your device. You don\u2019t need to create an account or download any apps. Your doctor will simply send you a secure payment link by email or text. Medeor\u00ae Pay by […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3211","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/comments?post=3211"}],"version-history":[{"count":4,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3211\/revisions"}],"predecessor-version":[{"id":17983,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3211\/revisions\/17983"}],"wp:attachment":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/media?parent=3211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}