{"id":3168,"date":"2023-06-15T11:18:24","date_gmt":"2023-06-14T23:18:24","guid":{"rendered":"https:\/\/medtechglobal.com\/nz\/?page_id=3168"},"modified":"2025-07-09T11:07:06","modified_gmt":"2025-07-08T23:07:06","slug":"practice-medeor-faq","status":"publish","type":"page","link":"https:\/\/medtechglobal.com\/nz\/practice-medeor-faq\/","title":{"rendered":"Practice Medeor Faq"},"content":{"rendered":"\t\t
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Medeor\u00ae FAQs for Practices<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Treat patients instead of triaging your accounts. Medtech Medeor\u00ae<\/a>, our fully automated payment solution is integrated with Medtech Evolution<\/a>, eliminates manual reconciliation and makes it easy for patients to pay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Medeor\u00ae Pay by Link (PBL) FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Medeor\u00ae Pay by Link (PBL) work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Whether you see a patient in person, or they book a phone appointment or order a repeat prescription – simply email or text them a secure link to their personalised, practice-branded payment webpage and they can pay straight away from any device. Your patients don\u2019t need to create an account or download any apps and they\u2019ll get a detailed receipt by email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Medeor\u00ae is fully automated in Evolution. All payment transactions are automatically recorded against the corresponding invoice in Evolution, including part-payments, and Medeor\u00ae is the only payment solution to run a daily, automated reconciliation to match bank settlements against the payment record in Evolution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Medeor\u00ae PBL is included with Medtech Evolution 6.0 and above. All Medtech releases are available for download on our Insight Portal<\/a> and we recommend you keep up to date with the latest version. To apply for a login to our Insight Portal, contact our Support Team<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Medeor\u00ae Pay by Link uses industry standard security to ensure all payments are securely transacted. This includes the encryption of the card capture process (see the lock symbol and https:\/\/ reference in the website URL of Medeor\u00ae payment links). In addition, Medeor\u00ae is independently audited for compliance with the Payment Card Industry Data Security Standard (PCI DSS).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use Pay by Link with all New Zealand banks?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Medeor\u00ae uses your existing payment gateways to process transactions with any New Zealand bank.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. You can send payment reminders to aged debtors in bulk by email or SMS with a personalised message and a link to pay from any device. Each time a payment link is sent for a current transaction, patients will be presented with all the invoices they still need to pay, or the amounts still owing on the invoices they have partly paid. They can choose to pay all amounts owing or simply enter the amount they can pay today against each of the invoices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. Medeor\u00ae can issue and record refunds as part of the simple button-click, integrated, automated Medeor\u00ae workflow.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. The payment link will be sent to the account holder who will be able to view and pay all invoices for all wh\u0101nau linked to their account from one payment webpage. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Medeor\u00ae is integrated with our Medtech SMS service. If you are not already using our Medtech SMS service to communicate with your patients, Medtech SMS will need to be enabled for Medeor\u00ae Pay by Link. You can continue to use your existing SMS provider for other patient communication if you choose to, but Medtech recommends using one SMS service for all messaging from your PMS. If you are not using any SMS service and do not want to, you can still send payment links by email only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take to get my practice set up with Medeor\u00ae?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Medeor\u00ae is integrated with Medtech Evolution 6.0 and above. If you are running an older release you will need to upgrade to a current release. It is also a legal requirement for your practice to complete KYC (Know your Customer) and AML\/CFT (Anti-Money Laundering and Countering Financing of Terrorism) compliance in order to transact. Our team will guide you through the process, get in touch with our Medeor Team<\/a> today to get started.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We charge a competitive market rate for all transactions processed through Medeor\u00ae and fees include the daily automated payment reconciliation and daily matching of bank settlements in Medtech Evolution. Contact our Medeor Team<\/a> for a demonstration or proposal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Medeor a Registered Financial Services Provider (FSP)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. FSP Name: Medeor Limited. FSP Number: FSP1002699. FSCL Number: 8833<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Medeor\u00ae Point of Sale (POS) FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho do I call if I have a problem with the Terminal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have a problem with your terminal, you can call Smartpay, our terminal partner on 0800 476278. This number operates 24×7.<\/p>

Alternatively, if you think your problem may be related to Evolution, please call the Medtech Service Desk (operates during NZ business hours).<\/p>

If in doubt, contact Medtech. We are here to help you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order additional paper rolls? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

These can be order from Smartpay, via https:\/\/store.smartpay.co.nz\/product-category\/paper-rolls\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the terminal gets stolen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your terminal is stolen, you need to contact Medtech immediately. We will organise an urgent replacement with Smartpay.\u00a0 If this happens outside of NZ business hours, contact Smartpay directly (0800 476278).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I change my practice Bank Account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You need to inform us before you change the bank account which receives payment income.\u00a0 We need to make system changes to ensure you receive payment income to the new account. Please call the Medtech Service Desk to let us know the new bank account details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order additional terminals? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please call the Medtech Service Desk if you need to order additional terminals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a problem with my local internet \/ WiFi, how do I switch the terminal to work via 4G? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We need to make an engineering change, to switch your terminal to 4G. You can call Smartpay, our terminal partner on 0800 476278. This number operates 24×7.<\/p>

Alternatively, you can call the Medtech Service Desk (operates during NZ business hours).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the Medeor\u00ae service include management of my relationship with Worldline? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your practice has a direct relationship with Worldline, outside of the terms of your agreement with Medeor\u00ae.\u00a0 This covers access to the EFTPOS payments network and the administration of refund cards. If you have any issues with Worldline, these need to be escalated via https:\/\/www.paymark.co.nz\/support\/contact-us\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Medeor\u00ae FAQs for Practices Treat patients instead of triaging your accounts. Medtech Medeor\u00ae, our fully automated payment solution is integrated with Medtech Evolution, eliminates manual reconciliation and makes it easy for patients to pay. Medeor\u00ae Pay by Link (PBL) FAQs How does Medeor\u00ae Pay by Link (PBL) work? Whether you see a patient in person, […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3168","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/comments?post=3168"}],"version-history":[{"count":14,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3168\/revisions"}],"predecessor-version":[{"id":18073,"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/pages\/3168\/revisions\/18073"}],"wp:attachment":[{"href":"https:\/\/medtechglobal.com\/nz\/wp-json\/wp\/v2\/media?parent=3168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}